Returns & Refunds
All sales are final — and exactly what we do when something goes wrong
Last updated: September 16, 2026
The short version: our hats are custom-decorated novelty headwear, so all sales are final — we do not take returns or exchanges for change of mind, sizing or fit. If we sent you something damaged, defective or simply wrong, that is our mistake and we fix it free, every time.
1. All Sales Are Final
Every Witty Lids hat is custom-decorated headwear that we cannot restock or resell once it has shipped. For that reason all sales are final.
We do not accept returns, exchanges or refunds for:
- Change of mind, or no longer wanting the hat
- Ordering the wrong design, colour or hat type
- Fit or sizing — every hat is one-size-fits-most with an adjustable closure, and the fit details are on each product page
- The colour on your screen not being an exact match for the thread or fabric
Please double-check your design, colour and hat type before you check out. If you are unsure about anything, email us before ordering and we will help — we would much rather answer a question first than disappoint you after.
2. If We Got It Wrong, We Fix It
Final sale never covers our own mistakes. If any of the following applies, you get a free replacement or a full refund — your choice, and you never pay return shipping:
- The hat arrived damaged or with a manufacturing defect
- You received the wrong design, colour or hat type
- Your order never arrived and tracking does not show it as delivered
How to report it
Email [email protected] within 30 days of delivery and include:
- Your order number or PayPal transaction ID
- A photo of the hat, if it is damaged, defective or the wrong item
That is the whole process — no forms, no return label, no trip to the post office. We reply within 2 business days, and once we have confirmed the problem, replacements ship within 5 business days and refunds are issued within 5 business days to your original payment method through PayPal.
What does not count as a defect
Embroidery and printing have small natural variations from hat to hat, and screen colour is never a perfect match for thread and fabric. That is normal for decorated headwear, not a defect. Ordinary wear after you have used the hat is not a defect either.
3. Cancelling an Order
Before it ships: email us as soon as you can and we will cancel it and refund you in full.
After it ships: the order can no longer be cancelled, and the final-sale terms in section 1 apply.
We also reserve the right to cancel and fully refund an order ourselves — a suspected fraudulent payment, a bulk order we cannot fill, or an item listed at an obviously wrong price. We will always email you if that happens.
4. Packages Marked Delivered
Risk of loss passes to you on delivery. If tracking confirms a package was delivered and it then disappears from your porch, that is genuinely outside what we can refund — but email us anyway. We will pull the tracking detail and help you file a carrier claim.
5. The 30-Day Conversation Guarantee
Please read this one carefully: the Conversation Guarantee is a goodwill promise, not a return or refund policy. It is something extra we offer because we believe in the hats. It does not change the final-sale terms in section 1, and it is separate from your rights in section 2.
Here it is: wear your hat for 30 days. If it never starts a conversation with a stranger — nobody asks about it, nobody comments on it, it does nothing for your day — email [email protected] and we will refund you. You keep the hat. There is nothing to send back.
Because it is a goodwill offer rather than a policy, it comes with limits:
- One refund per customer
- Hats bought directly from wittylids.us only
- Intended for people who actually wore the hat
- Original shipping is included in the refund
- We may change or withdraw this offer at any time, and we decide whether it applies
Nothing in this section limits what you are entitled to under section 2 if a hat arrives damaged, defective or wrong.
6. Your Legal Rights
Nothing in this policy limits any right you have under applicable United States federal or state consumer protection law, including your rights in respect of goods that are defective or not as described. Where those laws give you more than this policy does, those laws win.
7. Talk to Us
Every question about an order, a refund or a hat that arrived wrong goes to [email protected] and is read by an actual person. See also our Shipping Policy and Terms of Service.